Sales Policy &
Terms and Conditions

1.Purpose of This Policy

  • Maintain transparency in all wholesale dealings with our retail and business partners.

  • Define clear procedures for ordering, payments, shipping, and returns to avoid misunderstandings.

  • Establish mutual trust and accountability between Zedax and its clients.

  • Safeguard the interests of both the buyer and Zedax through consistent and reliable trade practices.

  • Ensure smooth operations from product selection to delivery.

  • Set expectations clearly for communication, order fulfillment, and after-sales support.

  • Build long-term relationships based on trust, reliability, and customer satisfaction.

2. Eligibility to Purchase

  • Zedax operates exclusively as a wholesale supplier.

  • Orders are accepted only from registered retailers, resellers, and business owners.

  • Business verification documents (GST, business license, or resale certificate) may be required prior to confirming an order.

3. Product Information & Availability

  • All product descriptions, images, and specifications are provided with the highest accuracy.

  • Minor variations in color, texture, or design may occur due to display or manufacturing differences.

  • Zedax reserves the right to modify, update, or discontinue products at any time without prior notice.

4. Pricing & Payment Terms

  • All listed prices are wholesale prices and are exclusive of GST, shipping, and other applicable taxes.

  • Prices are subject to change without prior notice due to market fluctuations or supplier adjustments.

  • Orders will be processed only after full payment confirmation.

  • Accepted payment modes include Bank Transfer, UPI, and other approved digital methods.

5. Minimum Order Quantity (MOQ)

  • Each product may have a minimum order quantity (MOQ) which must be met for successful order processing.

  • Orders below the MOQ may be rejected or subject to additional handling charges.

6. Order Processing & Dispatch

  • Orders are processed once full payment is received.

  • Dispatch typically takes 2–7 business days, depending on product availability and order size.

  • Tracking details are shared once the shipment is dispatched.

  • Zedax will not be liable for courier delays or issues beyond its control.

7. Shipping, Delivery & Damages

  • Shipping charges are calculated based on weight, volume, and destination.

  • Buyers must inspect all packages upon delivery.

  • Any damage, shortage, or mismatch must be reported within 24 hours of delivery with photo or video evidence.

  • Once handed over to the courier, Zedax is not responsible for delivery delays.

8. Returns, Replacements & Exchange Policy

  • Zedax follows a strict no-return and no-exchange policy for wholesale orders.

  • Returns are only accepted for:

    • Manufacturing defects, or

    • Wrong items received.

  • Issues must be reported within 48 hours of delivery with supporting proof.

  • Returned items must be unused, unwashed, and in original packaging.

  • Upon approval, replacement or store credit will be issued at Zedax’s discretion.

9. Order Cancellation Policy

  • Orders can only be canceled before dispatch.

  • Once an order has been shipped, it cannot be canceled or modified.

  • Zedax reserves the right to cancel orders due to stock unavailability, pricing errors, or suspected fraudulent activity.

  • In such cases, a full refund will be processed.

10. Warranty & Liability Disclaimer

  • Zedax will not be held liable for indirect, incidental, or consequential damages arising from product usage or resale.

  • Retailers are solely responsible for pricing, marketing, and customer service for their end consumers.

11. Intellectual Property Rights

  • All logos, brand names, images, and designs displayed under Zedax are the exclusive intellectual property of Zedax.

  • Any unauthorized use, duplication, or reproduction is strictly prohibited and may result in legal action.

12. Governing Law & Jurisdiction

  • This Sales Policy is governed by and construed in accordance with the laws of India.

  • Any dispute or claim shall fall under the jurisdiction of the courts in Karnal, Haryana.

13. Contact & Customer Support

  • Email: info@zedax.in

  • Phone / WhatsApp: +91-7701836209

  • Business Hours: Monday to Saturday – 10:00 AM to 7:00 PM

  • Head Office: B-1/639A, JANAKPURI B-1, JANAKPURI, NEW DELHI-110058

  • CIN: U52290DL2025PTC448905

14. Bank Details for Payments

  • Account Name: ZEDAX HARDCORE PRIVATE LIMITED

  • Bank Name: INDUSIND BANK LIMITED

  • Account Number: 201035772146

  • IFSC Code: INDB0002042

  • Branch: TARUN ENCLAVE, PITAMPURA, NEW DELHI-110034

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