Refund policy

Last Updated: June 2026

At ZEDAX, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 7 days of the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned with the original packaging, tags, and accessories.
  • Not show any signs of wear, damage, or alteration.
  • Be accompanied by the original invoice or proof of purchase.

Items returned without their original packaging or showing signs of use may not qualify for a return or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Products purchased during clearance or final sale.
  • Gift cards.
  • Items damaged due to misuse, negligence, or normal wear and tear.
  • Products returned without original packaging, tags, or accessories.

Exchange Policy

We offer exchanges in the following cases:

  • Incorrect size received.
  • Wrong product delivered.
  • Manufacturing defects.

Exchange requests must be submitted within 7 days of delivery.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

When contacting us, please include:

  • Your Order ID
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

Our support team will review your request and arrange a replacement or refund if applicable.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Please allow 5–7 business days for the refund to reflect in your account, depending on your payment provider.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verification.

Shipping Charges

  • Original shipping charges are non-refundable.
  • Return shipping charges may apply unless the return is due to our error, such as receiving the wrong product or a defective item.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if your order meets the eligibility criteria outlined in this policy.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Email: info.zedax@gmail.com

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM

Thank you for choosing ZEDAX. We appreciate your trust and are committed to providing you with a smooth shopping experience.