Shipping policy

Last updated: April 4, 2026

At Zedax, we aim to provide a smooth and reliable delivery experience for all our customers. This Shipping Policy outlines how orders are processed, shipped, and delivered across India.

Zedax operates as an online marketplace where products are fulfilled and shipped by independent sellers or through our logistics partners. Shipping timelines and methods may vary depending on the product, seller, and delivery location.

Orders are typically processed within 1 to 3 business days after successful payment confirmation. Once the order is processed and dispatched, customers will receive a notification with tracking details to monitor their shipment.

Delivery timelines generally range between 3 to 7 business days for most locations across India. However, deliveries to remote or rural areas may take longer depending on courier availability and accessibility.

Shipping charges, if applicable, will be clearly displayed at checkout before completing the purchase. In some cases, sellers may offer free shipping on selected products or order values.

While we strive to ensure timely delivery, delays may occur due to factors beyond our control such as weather conditions, logistical issues, public holidays, or unforeseen circumstances. Zedax is not liable for such delays but will make every effort to keep customers informed.

Customers are required to provide accurate and complete shipping information at the time of placing an order. Zedax will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.

If a delivery attempt fails due to customer unavailability, the courier partner may reattempt delivery or return the package to the seller. In such cases, additional shipping charges may apply for re-delivery.

For any issues related to shipping, tracking, or delivery, customers can reach out to our support team at info@zedax.in for assistance.

We continuously work to improve our shipping experience and ensure that your orders reach you safely and on time.